Refund policy

At Home Lighting Us, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Items on our website are hand crafted and made-to-order. Production begins shortly after your order is placed. Because each piece is produced specifically for your order, we are unable to accept returns or exchanges for change of mind, incorrect measurements, or ordering errors.

Please double-check all dimensions, colors, materials, and quantities carefully before completing your purchase. Product pages include detailed measurements — if you are unsure about sizing or suitability for your space, contact us at support@homelightingus.com before ordering and we'll gladly help you choose.

Order Changes & Cancellations

Because production is scheduled immediately after checkout, orders cannot be cancelled, changed, or refunded once placed. Please review your order carefully — including dimensions, colors, quantities, and shipping address — before completing your purchase. If you have any questions about a product, contact us at support@homelightingus.com before ordering and we'll be glad to help.

Damaged, Defective, or Incorrect Items

Your order is carefully inspected and packaged before dispatch. However, if your item arrives damaged, has a manufacturing defect, or is not the item you ordered, please notify us within 48 hours of delivery and include the following details:

Your order number
Clear photographs of the item and its packaging
A brief description of the issue

Based on the situation, we will arrange a replacement or exchange at no additional cost.

Contact Us:

Home Lighting US is operated under:
ZENTURTLE LLC
Street: 609 Broadway St
City: Venice
State: California
Country: United States
Postal Code: 90291
Registration Number: E37683872024-1
Email: support@homelightingus.com
Phone: +1 323-924-4241