Shipping policy
At Home Lighting Us, we are committed to providing efficient, reliable, and transparent delivery services for all orders placed through our website. Please review the details below to understand our shipping process.
Order Processing and Delivery Schedule Once you place an order on our website, our team begins processing it promptly. To help you plan your purchase, please review the following schedule:Standard Shipping Policy:
Order Cut-off Time:
04:00 PM (GMT-05:00) Eastern Standard Time (New York)
Orders placed after the cut-off time will be processed on the next business day.
Handling Time-
Processing time: 2 to 5 business days (Monday to Friday)
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Orders are prepared, packed, and dispatched within this timeframe
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Estimated delivery time: 7 to 14 business days (Monday to Friday)
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Delivery times may vary depending on your location
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Estimated total delivery time: 9 to 19 business days (Monday to Friday)
After placing your order, you will receive an email confirmation containing your order details.
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Once your order is shipped, you will receive a shipping confirmation email with a tracking number and tracking link
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Tracking updates may take up to 24 hours to appear in the system
We partner with reliable and trusted shipping carriers worldwide, including but not limited to: FedEx, USPS, UPS. The carrier used will depend on your delivery location and the most efficient shipping method available. Shipping Locations
We currently ship worldwide. Shipping Fees All prices are listed in USD.
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Orders above $150: Free shipping
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Orders under $150: Flat rate shipping fee of $15
If your package is marked as delivered but you have not received it, please take the following steps:
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Verify that the shipping address provided is correct
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Check around your property or with neighbors or household members
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Contact the shipping carrier directly using your tracking number
If your package is officially declared lost, please contact us at support@homelightingus.com with your order number. We will assist you by offering a replacement or refund based on your preference.
DelaysWhile we strive to meet all delivery timelines, delays may occur due to:
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High shipping volumes
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Weather conditions
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Carrier-related issues
If your order has not arrived within the expected timeframe, please contact our support team for assistance.
Contact Us:Home Lighting US is operated under:
ZENTURTLE LLC
Street: 609 Broadway St
City: Venice
State: California
Country: United States
Postal Code: 90291
Registration Number: E37683872024-1
Email: support@homelightingus.com
Phone: +1 323-924-4241