FAQ

Frequently Asked Questions

1. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery, provided the product is unused and in its original packaging.

2. Do you offer exchanges?
Yes, we accept exchanges within 30 days of delivery. Items must meet the same conditions as returns.

3. How long does it take to receive a refund?
Refunds are processed within 7 business days after the returned item has been received and inspected.

4. Is return shipping free?
Yes, return shipping is free. You can download and print the return label at no cost.

5. Are there any restocking fees?
No, we do not charge any restocking fees for returns.

6. What should I do if I receive a damaged or defective item?
Please contact us within 48 hours of delivery with your order number, photos of the item, and a description of the issue. We will arrange a replacement, exchange, or refund.

7. Can I cancel my order?
Yes, orders can be canceled within 2 hours of purchase, provided they have not yet been processed or shipped.

8. What payment methods do you accept?
We accept major credit and debit cards such as Visa, MasterCard, American Express, and Discover, along with other secure payment options available at checkout.

9. In what currency are payments processed?
All payments are processed in United States Dollars (USD).

10. Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways, and we do not store your payment details.

11. How long does shipping take?
Total shipping time is typically between 4 to 9 business days, including processing and transit time.

12. When will my order be processed?
Orders are processed within 1 to 2 business days (Monday to Friday). Orders placed after 4:00 PM (GMT-05:00) EST are processed the next business day.

13. Do you offer free shipping?
Yes, we offer free shipping on orders over $150. Orders under $150 are charged a flat shipping fee of $15.

14. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

15. What should I do if my package is lost or missing?
First, check your delivery address, surroundings, and with neighbors. If the package is still missing, contact the shipping carrier and then reach out to us. If the package is confirmed lost, we will offer a replacement or refund.

Contact Us:

Business Address: 1000 Brickell Plz, Unit 4806, Miami, FL 33131, USA

Email: support@homelightingus.com

Phone Number: +1 323-924-4241

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)