Payment and Billing Policy

Last Updated: October 19, 2025

Business Name: ZENTURTLE LLC (operating as Home Lighting US)
Business Address: 609 Broadway St, Venice, CA 90291, USA
Email: support@homelightingus.com
Phone: +1 289 378 8384
Customer Service Hours: 9:00 AM – 5:00 PM (Monday to Friday, Pacific Time Zone – GMT-07:00)

1. Accepted Payment Methods

We accept payments securely through Shopify Payments, which supports the following options:

• Major credit and debit cards: Visa, MasterCard, American Express, Discover, UnionPay, JCB, and Diner’s Club
• Digital wallets: Google Pay and Shop Pay

All transactions are processed in accordance with Shopify’s PCI DSS–compliant security standards, ensuring your payment information remains encrypted and confidential.

2. Currency and Pricing

Our store’s default currency is U.S. Dollar (USD).

• All product prices are displayed and processed in USD.
• If your payment method is issued in another currency, your card issuer or payment provider may apply a currency conversion fee. This fee is not charged by us and is your responsibility.
• Prices shown include applicable U.S. sales taxes where required by law. Any additional taxes (if applicable based on your state or shipping location) will be calculated and displayed at checkout before you complete your order.

3. Billing Information

When placing an order, you must provide accurate and complete billing information, including your full name, billing address, and valid payment details.

Orders with incomplete, unverifiable, or mismatched billing details may be delayed or canceled.

Your transaction may appear on your bank or credit card statement as: HOMELIGHTINGUS”

4. Fraud Prevention and Order Verification

We take fraud prevention seriously. If an order is flagged by our system or payment processor as potentially suspicious—or if your billing details do not match your payment method—we may contact you for verification before processing.

If verification cannot be completed within a reasonable time, we reserve the right to cancel the order and issue a full refund to the original payment method.

We also reserve the right to refuse or cancel any order that appears fraudulent, unauthorized, or in violation of our Terms of Service.

5. Taxes

All prices displayed on our website include applicable sales tax based on U.S. regulations. Depending on your shipping location, additional local or state sales tax may be calculated and shown at checkout before payment.

No hidden or additional taxes will be applied after checkout.

6. Refunds and Returns

We offer a 30-day return and refund policy. If you receive a defective, damaged, or incorrect product, please report the issue to us within 24 to 48 hours of delivery, including clear photo or video evidence.

Depending on your case, we may:

• Reship the correct or replacement product, or
• Process a refund to your original payment method.

For full details, please review our Return & Refund Policy.

7. Payment Disputes and Chargebacks

If you experience an issue with your order or payment, please contact our Customer Support Team first at support@homelightingus.com.

Initiating a chargeback without contacting us may delay resolution. We reserve the right to dispute or challenge any chargeback that we believe is invalid, fraudulent, or in violation of our store policies.

8. Updates to This Policy

We may update this Payment & Billing Policy periodically to reflect changes in our operations, payment processors, or applicable laws.

All updates will be posted on this page with the “Last Updated” date revised accordingly. Significant changes will be communicated through email or a website notification.

9. Contact Us

If you have questions about this Payment & Billing Policy or any billing matter, please contact us at:

ZENTURTLE LLC (Home Lighting US)
📍 609 Broadway St, Venice, CA 90291, USA
📧 support@homelightingus.com
📞 +1 289 378 8384
🕒 Hours: 9:00 AM – 5:00 PM (Monday–Friday, Pacific Time)